Transform Behaviors, Transform Results!: Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

Organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver sustainable behavioral change. The key role of leadership teams is to inspire and own the organizational culture that delivers the expected results. This book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It proposes a behavioral framework to suit each particular lens and provides leaders with a roadmap and coaching framework for how to align and embed their new behavioral framework at all levels.

Format: Paperback / softback
Length: 326 pages
Publication date: 24 October 2022
Publisher: Taylor & Francis Ltd

Organizations often prioritize adhering to a specific methodology when attempting to embed changes or new mindsets and behaviors, rather than clearly defining the underlying behaviors that will drive sustainable behavioral change and align the thought processes that underpin these behaviors. Whether their goal is to continuously enhance safety, optimize overall risk management, or achieve a sustainable growth and improvement trajectory, the focus tends to be on following a particular approach rather than explicitly addressing the core behaviors that will yield the desired outcomes.

The critical responsibility of leadership teams goes beyond merely delivering results. It is to inspire and own the organizational culture that ultimately achieves the desired results. If culture is solely managed by HR, it risks becoming just another task for leaders to tackle alongside their daily responsibilities. Business leadership teams must take ownership of defining and managing organizational culture, with HR playing a crucial role in equipping leaders with the skills to cast the right leadership shadow by exemplifying the desired behaviors, rewarding the right behaviors within their teams, and providing clarity on expectations regarding behaviors for all leaders and employees.

Identifying key behavioral indicators (KBIs) is a particularly challenging aspect of any performance-improvement implementation. The purpose of this book is to provide valuable assistance in overcoming this challenge and making the concept of "behaviors" more accessible and understandable. The book emphasizes the importance of shifting the focus from the tools and methodologies behind change management to the behaviors that are essential for sustainable change. It explores various change lenses, including Lean, Six Sigma, Agile, Risk, and Customer Experience, and addresses the limitations of solely relying on these methodologies. The book proposes a behavioral framework that can be tailored to align with each specific change lens.

This book begins by exploring the reasons why most continuous improvement programs fail to deliver the expected outcomes. It sheds light on the common pitfalls and misconceptions that hinder progress. By understanding these factors, organizations can develop a more effective approach to change management and achieve sustainable success.

Throughout the book, practical examples and case studies are used to illustrate the key concepts and principles discussed. These examples help to bring the theory to life and provide real-world insights into the challenges and opportunities associated with behavioral change.

In conclusion, this book offers a comprehensive and insightful exploration of the role of behaviors in driving sustainable change. By focusing on the behaviors necessary for long-term success, organizations can unlock their full potential and achieve their goals. Whether you are a leader seeking to inspire and own organizational culture, a HR professional looking to equip leaders with the skills they need, or a practitioner seeking to implement effective performance-improvement initiatives, this book provides valuable guidance and insights.

Weight: 662g
Dimension: 253 x 177 x 40 (mm)
ISBN-13: 9781032124759